GENERAL TERMS AND CONDITIONS
Guaranteed Reservations
To Guarantee your reservation a non-refundable deposit is required.
The Horizon Hotel (Ayr) Ltd (henceforth referred to as the Hotel, registered
office, The Esplanade Ayr KA7 1DT) accepts all major credit and debit cards
except Diners Club. Credit Cards are charged at 4%, Debit Cards are F.O.C.
Please note that if you wish to cancel, you must notify us 72 hours prior to the day of arrival, otherwise the cost of the first night's accommodation will be charged to the cardholder's account.
Where dinner is included, it is 2 or 3 courses taken from our menu which offers a varied and interesting range of dishes. Some dishes incur a surcharge for example Fillet Steak.
Booking rates are net of any agents commission.
The Hotel reserves the right to amend your room type subject to room type availability. In the unlikely circumstances that the hotel does not have the number or type of rooms available on the dates required the hotel reserves the right to relocate the guest to an alternative hotel of a similar standard in the same locality without liability.
These conditions do not alter the terms of any special offer.
Accommodation Details
All Bedrooms have en-suite shower and/or bath, TV, radio, tea and coffee making facilities, hairdryer and an iron and ironing board. Our rooms are available as single, twin, triple, double or family occupancy. Family rooms can accommodate two adults and up to two children aged 14 years and under (and children under 2 years in a cot) or a maximum of two adults. The Hotel has two rooms that are specially adapted for guest's with disabilities. Alternatively if you have difficulty in walking, but do not require a specially adapted room you may request a room on the ground floor near reception for easier access, Please note we have a lift. Although we will make every possible effort to accommodate your requests, all rooms are subject to availability.
The Horizon Hotel has its own car park that is free of charge to residents. Guests use the car park at their own risk. The Hotel accepts no responsibility or liability beyond that provided for in the hotel proprietors Act 1956 (as may be amended)
Arrival and Departures
Your bedroom will usually be available from 2pm on your specified day of arrival and will be guaranteed for your first night only. On your day of departure we would ask that you vacate your room by 10.30am (unless otherwise stated or arranged with the management) otherwise you may be subject to an additional charge.
Corkage
No wines or spirits may be brought into the hotel by clients or guests for consumption on the premises, unless prior written consent of the hotel has been obtained and for which a charge will be made.
Non-Arrival Charges/Early Departures
Bedrooms reserved in conjunction with functions are regarded as being guaranteed bookings and in the event of non-arrival a charge will be levied on the client for one night's accommodation, unless notified, otherwise the remainder of the reservation will then be cancelled and appropriate cancellation charges will be levied. Similarly the hotel reserves the right to charge for early departures as above.
Agents
Should the client contract with the hotel through an agent, the agent acts in that capacity for the customer, and not the hotel. The client therefore accepts full responsibility for payment of the hotel's account.
Price Variations
In the event of circumstances beyond the Hotel's control (e.g. increases in the standard rate of VAT), the hotel reserve the right to vary the prices quoted to an extent which reflects such changed circumstances.
Licensing and Statutory Regulations
Hotels are required to comply with the regulations regarding the Fire Precautions Act 1971, The Fire Precautions (Workplace) Regulations 1997 as amended and all local byelaws - relating to music, dancing and entertainment covering all functions held in Hotels. Clients shall maintain free access to fire exits at all times. The provision of the Licensing (Scotland) Act1976 as amended must be observed for Hotels in Scotland. The hotel reserves the right to cancel the booking of any client who is deemed to be acting in breach of any of the aforementioned regulations.
Guests' Clothing and personal Property
The hotel does not accept responsibility for the property of clients or their guests. Cloakrooms are provided for the convenience of clients and guests but any goods deposited in the cloakrooms or left unattended on the hotel premises are deposited at the owner's risk and without any liability on the part of the hotel.
Equiptment Storage
The hotel will assist clients, where reasonably possible, with the storage of equipment etc. The hotel does not accept any liability for loss or damage to any item of equipment, furniture, stock or the like.
General Liability
- The hotel shall not be liable, whether in contract, tort or otherwise for any indirect, consequential or economic losses or loss of profits howsoever arising (including negligence).
- In no event will the hotel be liable for any loss or damage in contract or tort (including negligence) or howsoever otherwise, exceed the total amount paid by the client for the accommodation
- The hotel does not hereby exclude or restrict its liability in respect of death or personal injury resulting from its negligence.
- The hotel shall not be liable for any breach of the terms and conditions or delay or failure in providing its services as a result of causes beyond its reasonable control including, but not limited to, fire alarm, actual fire, floods, strikes, embargoes, delays in transportation, failure of services, or inability to obtain necessary information or regulations of any authority.
Assignment
This contract shall not be assignable by the client, but may be assigned by the hotel.
Time of the Essence
For all time scales imposed by these conditions, time shall be of the essence.
Alterations/Amendments
It is the hotel's aim to provide the client with the services they have requested during their stay, but in the unlikely event that the hotel for any reason need to change any aspect of the booking, they reserve the right to do so at any time. The hotel will notify the client immediately this happens and will use reasonable endeavours to provide an alternative choice of similar suitability.
The hotel reserves the right to cancel a booking if
1. It is deemed the booking may prejudice our reputation or endanger the safety of our employees or guests.
2. It becomes aware of any alterations in the financial situation of the client.
If you have a Problem
In the unlikely event that you have a problem during your stay you must bring it to the attention of the management at the time, to ensure that we have the opportunity to rectify it. If you are not satisfied that the issue has been resolved, please submit the details in writing within 28 days of your return
To Alan & Elizabeth Meikle, c/o Horizon Hotel (Ayr) Ltd, Esplanade, Ayr KA7 1DT.
EVENT TERMS AND CONDITIONS
1. General
1.1 In this contract (unless the Contract otherwise requires), the following words shall have the following Meanings:
“Appendix” means the appendix attached here to which sets out specific details of the Event;
“Client” means the company, firm, body, agent or person booking the Event;
“Conditions” means the terms and conditions which apply to all event bookings at Horizon Hotel;
“Contract” means these Conditions and the Appendix;
“Event” means the event (including, but not limited to, the accommodation, services and other facilities) booked by the Client, further details of which are set out in the Appendix;
“Minimum Guaranteed Number” means the number of guests/delegates for the accommodation and/or Event per day specified in the Appendix;
“Price” means the price specified in the Appendix ; and “Revenue” means the revenue anticipated by the Hotel in respect of the Event and any other facility or service which has been booked by the Client in connection with the Event, including an estimate by the Hotel for beverage consumption during the Event.
1.2 This Contract is created upon the Hotel accepting the Client’s confirmation of Event booking and issuing the Contract to the Client for signature.
1.3 The Conditions shall prevail over any other terms and conditions whether or not inconsistent with these Conditions) and whether such Conditions are in writing or are implied by custom, practice or course of dealing. For the avoidance of doubt, these Conditions shall also prevail over any other conditions previously published by the Hotel in respect of the event bookings.
2. Event Numbers and Guest/Delegate Details
2.1 The Client shall confirm final numbers for the Event to the Hotel no later than seven working days prior to commencement of the Event. If final numbers are less than that permitted under clause 2.2 then a cancellation charge will apply. If final numbers increase over that previously communicated to the Hotel, the Client will be charged accordingly.
2.2 The Minimum Guaranteed Number should be arranged with Hotel on booking and may be adjusted by the Client provided that such adjustment is communicated to and accepted by the Hotel no later than seven working days prior to commencement of the Event. Minimum number for All Inclusive Wedding Package and Sunset Package is 50 guests.
2.3 Should the number of delegates/guests attending the Event significantly increase or decrease the Hotel reserves the right to provide alternative accommodation and space of an appropriate size for the Event ie. Moving function to Vista Restaurant or into small seminar room.
2.4 The Client shall provide the Hotel with a written rooming list providing details of guests/delegates for overnight accommodation at least two weeks prior to the Event.
2.5 For Weddings, unnamed bedroom allocations will be released eight weeks prior to the Event.
3. Room Availability
3.1 Bedroom Accommodation is available from 2pm on the day of arrival and must be vacated by 10.30am on the day of departure, unless specific alternative arrangements have been agreed with the Hotel. Extension beyond these times shall entitle the Hotel to impose additional charges.
3.2 Other rooms booked for the Event are available from the times specified in the Appendix and any extension beyond these times shall entitle the Hotel to impose additional charges.
3.3 In the unlikely circumstances that the Hotel does not have the number and type of rooms available at the Hotel on the dates required for the Event, the Hotel reserves the right (without liability) to relocate the Event to an alternative Hotel of a similar standard in the same locality.
3.4 If a particular room which has been booked by the Client is unavailable at the Hotel on the required Dates, the Hotel reserves the right (without liability) to relocate the Client to an alternative room of a similar standard within the same Hotel.
3.5 Any reasonable expenses incurred for relocation shall be borne by the Hotel. The acceptance of this obligation (which will not release the Client of the obligation to pay the Hotel the relevant charges) shall be in lieu of all other liabilities or obligation.
3.6 The Hotel reserves the right to accept more than one event on a particular day. If the Client wishes to obtain exclusive use of the Hotel for their Event, this may be arranged for an additional charge.
4. Cancellation
By the Hotel;
The Hotel reserves the right to cancel the Event (or any part thereof) if;
4.1.1 The Client fails to adhere to any of these Conditions;
4.1.2 In the opinion of the Hotel, there has been a significant change in the Client’s contacted booking (e.g. reduction in days/accommodation)
4.1.3 The Client is insolvent or the Hotel has reasonable grounds for anticipating the same;
4.1.4 The Hotel in not satisfied with the Client’s credit status
4.1.5 In the opinion of the Hotel, the Event might prejudice the reputation of the Hotel;
4.1.6 If the Hotel, or any part of it, is closed or damaged due to circumstances beyond it’s reasonable control; or
4.1.7 The Hotel is requested to cancel the Event by any Government or other authority.
4.2 The Client
In this clause 4.2, the Event will be considered “Cancelled” by the Hotel when a Client, by written notification to the Hotel;
4.2.1 Cancels or postpones the entire Event;
4.2.2 Cancels or postpones any element of the Event (e.g.
4.2.3 meal, syndicate room);
4.2.4 Reduces the number of guests/delegates below that permitted in clause 2.2; or
4.2.5 Reduces the duration of the Event as a result of which the contracted value is reduced.
4.3 If an Event is cancelled, the Hotel shall have the right to impose a cancellation charge (“Cancellation Charge”) which shall be calculated as a percentage of the Revenue as detailed below.
Timing of Cancellation Percentage of Revenue
In Excess of 6 months prior to the Event 30%
6-3 months prior to the Event 60%
3 months or less prior to the Event 100%
4.4 If a Cancellation Charge is due, any deposit will be held until the original Event dates have passed and an assessment of the charges can be made by the Hotel and the deposit offset against the Cancellation Charge.
4.5 Any guests or delegates who do not arrive or depart early will be charged 100% of their respective Revenue.
5. Payment Terms and Credit Accounts
5.1 The Hotel reserves the right to amend the Price upon written notice to the Client in order to reflect the change in cost beyond the reasonable control of the Hotel (including but not limited to changes in VAT and import/export duties).
5.2 The Client shall make all payments due under the Contract in Pounds, Sterling and within 14 days of the date of the relevant invoice or request for payment.
5.3 A Credit Account may be applied for up to 28 days prior to the Event and, if accepted, will be confirmed to the Client by the Hotel. For the avoidance of doubt, credit accounts are given at the absolute discretion of the Hotel.
5.4 The Hotel reserves the right to amend or withdraw credit facilities at any time and/or require payment of the Price or any other amount due in full or in part, without further liability, upon written notice to the Client if in the Hotel’s view, the Client’s credit worthiness deteriorates.
5.5 If the Client is an approved credit account customer of the Hotel, the Client shall pay to the Hotel a deposit of 50% of the revenue at least one month prior to the commencement of the Event and shall pay the balance of the sum due within 14 days of the date of invoice.
5.6 If the Client is not an approved credit account customer of the Hotel, the following provisions apply;
5.6.1 The Client shall pay to the Hotel a deposit of 25% of the Revenue at the time of confirming the Event booking
5.6.2 The Client shall pay the balance and any additional cost incurred by the Hotel in connection with the Event at least 28 days before the date of the Event.
5.6.3 The Client shall provide the Hotel with credit card details at least 14 days before the Event to cover the cost of any additional extras that may be incurred.
5.7 For Wedding Events the following provisions apply;
5.7.1 The Client shall pay the Hotel a £500.00 non-refundable deposit at the time of confirming the Event booking;
5.7.2 The Client shall pay the Hotel an additional deposit of 50% of the Revenue at least three months prior to the Event;
5.7.3 The Client shall pay the balance and any additional cost incurred by the Hotel in connection with the Event at least 28 days before the Event;
5.7.4 The Client shall provide the Hotel with credit card details at least 14 days before the Event to cover the cost of any additional charges that may be incurred.
5.7.5 In the Event of the Client wishing to transfer a confirmed date then there will be an administrative charge of £300.00
5.7.6 For Clients booking a Wedding Package a £500.00 non- refundable deposit is required, followed by a further deposit of £1000 six months from initial deposit. Final balance is due 90 days prior to event.
5.7.7 The hotel reserves the right to change suppliers in the Wedding Packages without liability.
5.7.8 Should the Revenue of the Event increase after the initial deposit has been paid, the Hotel may request an additional deposit paid prior to the Event.
5.9 If the Client fails to pay any amount due under the Contract on the due date the Hotel may charge interest at an annual rate of 4% above the base rate for the time being of Clydesdale Bank Plc for the period from the due date up to and including the date of receipt (whether before or after judgement).
5.10 The Client shall notify the Hotel of any disputed amounts within 5 working days of the date of the invoice or request for payment. The Client shall pay the undisputed amount within 14 days of the date of invoice. The disputed amount may be withheld until the dispute is resolved but shall bear interest as set out in clause 5.9 if found to be due.
5.11 All payments by the Client to the Hotel shall be made without deduction or set off.
5.12 Invoices shall be sent to the address and be marked for the attention of the person as detailed in the Appendix. The Client shall notify the Hotel of any changes to the billing address or addresses as soon as reasonably practicable.
6. Outside and Third Party Contractors
6.1 The Hotel reserves the right to refuse any external entertainment, services or activities that the Client may have arranged and does not accept the liability for the acts or omissions of any party employed by the Client in connection with the Event.
6.2 The Client shall (and shall procure that all third parties employed by the Client) comply at all times with all regulations (whether statutory or otherwise), the Hotel’s rules and regulations and any reasonable requests of the Hotel
6.3.1 The Client shall ensure that these Conditions are brought to the attention of all third parties employed in connection with the Event.
6.3.2 With bookings involving third party contractors i.e. suppliers of the Wedding Packages ( cars, kilts etc) the client may be asked for credit card details to secure the service/item . As soon as the hotel receives confirmation of availability from the third party contractor it will secure arrangements on the clients behalf . The client is required to reimburse the hotel for any expenditure incurred in respect of the bookings including (but without being limited to) any costs, charges or penalties as a result of having to make consequential cancellation of the arrangements with third party contractors.
7. Licences
7.1 The Hotel shall be responsible for applying for any additional licences, consents and permits required in connection with the Event, provided the Client gives sufficient notice of their exact requirements to allow such applications to take place and the Client meets reasonable costs associated with such application. The Client shall not be entitled to cancel or postpone the Event on the basis of an unsuccessful application.
7.2 The Client shall (and shall procure that all third parties employed by the Client) comply with the terms of all licences, consents and permits (including any conditions attached there to) and any decision or recommendation by the licensing officer or other licensing or entertainment authority. The hotel reserves the right to cancel the booking of any client who is deemed to be acting in breach of any regulations (including but not limited to ) Fire Precautions Act 1971(as may be amended) or the Licensing (Scotland) Act 2005 (as may be amended).
7.3.1 Clients wishing to include a Fireworks Display as part of the Event must give written notice to the Hotel minimum of 4 months prior to the Event and are responsible for having all pertinent licenses in place for the Event.
8 Security
8.1 Unless specific security arrangements are made with the Hotel, the Hotel accepts no responsibility or liability for any loss or damage to property of the Client, delegates/guests or any third parties employed by the Client beyond that provided for in the Hotel Proprietors Act 1956 (as may be amended). The Client should note that some Event rooms are not capable of being locked and that the Client shall be responsible for informing it’s delegates/guests of this prior to the Event and for taking all reasonable security measures.
8.2 Security can be arranged by the Hotel with adequate prior notice at an additional charge.
9. Fire, Health & Safety
9.1 The Client shall (and shall procure that all third parties employed by the Client) comply at all times with all fire, electrical, health and safety regulations (whether statutory or otherwise) including (but not limited to) the Fire Precautions Act 1971 (as may be amended).
9.2 The Client shall ensure that any materials brought into the Hotel (e.g. stage sets) are so far as possible made of non-flammable materials, that fire exits are kept clear at all times, and where a fire exit sign will be obscured, the Client shall ensure that temporary signs are erected.
9.3 All electrical contractors must be NICEICI, EEA or IEE registered and the Client shall provide the Hotel with written evidence of this if so requested by the Hotel.
9.4 The Client shall provide the Hotel with a list of names of all visiting contractors and third parties if so requested by the Hotel.
9.5 The Hotel reserves the right to evacuate the Hotel in the event of a Fire Alarm or other emergency irrespective of whether it is a genuine emergency or not, in order to protect all guests and staff and in this event, does not accept any liability for any consequent delay to the Event.
9.6 The Client shall obtain the prior written approval from the Hotel and any public authority (where necessary) if it (or any third party employed by it) wishes to fix items to the wall, floors, ceilings or use smoke machines, lasers, fireworks, cracked oil, dry ice or any form of pyrotechnics.
10. Liability
10.1 Subject to clause 10.3 below, the Hotel is not liable to the Client in contract, tort (including negligence or breach of statutory duty) misrepresentation or otherwise for any of the following losses or damages, whether direct or indirect, and even if such losses and/or damages were foreseen, foreseeable or known, or the Hotel was advised of the possibility of them in advance:
10.1.1 loss of business opportunity
10.1.2 loss of anticipated savings
10.1.3 loss of goodwill; or
10.1.4 any indirect, special or consequential loss or damage howsoever caused.
10.2 The entire liability of the Hotel under or in connection with the contract whether for negligence, breach of Contract, misrepresentation or otherwise, is limited in respect of each event or series of connected events to the Price.
10.3 Nothing in this Contract shall operate to exclude or restrict either third parties liability for;
10.3.1 Death or personal injury resulting from negligence or;
10.3.2 Fraud or deceit
10.4 The Client shall indemnify and keep indemnified the Hotel from and against claims, actions, damages, liabilities and costs (including professional fees) arising out of the acts or omissions of the Client or any guest/delegate of or third party employed by the Client, save to the extent that any such claim arises as a result of the negligence of the Hotel, it’s employees or agent.
11. Force Majeure
11.1 In this Clause 11. “Force Majeure” means any circumstances beyond the control of the Hotel including, but not limited to acts of God, Fire, Explosion, Adverse weather conditions, Flood, Earthquake, Terrorism, Riot, Civil, Commotion, War, Hostilities, Strike, Work Stoppages, Slow –Downs or other industrial disputes, Accidents, Riots or Civil Disturbances, Acts of Government, Lack of Power and Delays by suppliers or material shortages but, for the avoidance of doubt, nothing shall excuse the Client from any payment obligations under the Contract.
11.2 If the Hotel is prevented or hindered from hosting the Event by a Force Majeure Event, the Hotel may, at it’s sole option, and without being liable for any loss or damage suffered by the Client or guests/delegates of or any third party employed by the Client re-locate the Event to another Hotel, in the same locality, or terminate the Contract forthwith by giving notice to that effect to the Client.
12. General
12.1 Should any delegate/guests of or third parties employed by the Client behave in a manner that is considered unacceptable to the Hotel, the Hotel reserves the right to remove such party from the premises and/or terminate the Contract. In this event, no monies will be refunded to the Client.
12.2 The Client shall pay for the cost of repairing any damage caused to the property, contents or grounds of the Hotel by the Client or it’s guests.
12.3 The Client shall not (and shall ensure that all guests/delegates and third parties employed do not) use the Name, logo or any details of the Hotel for any matter, or permit external food or beverage to be brought into the Hotel without the prior written approval of the Hotel.
12.4 The Client shall not (and shall ensure that all guests/delegates and third parties employed do not) permit any goods, services or any other matter capable of being sold (including but not limited to, tickets) to be sold within the Hotel’s premises without the prior written approval of the Hotel and any public authority (where necessary).
12.5 If any provision of this Contract is found by any court or administrative body of competent jurisdiction or unenforceable, such invalidity or unenforceability shall not affect the provisions of the Contract, which shall remain in full force and effect.
12.6 If any provision of this Contract is so found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision was deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable.
12.7 A person who is not party to this Contract shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract. The clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.
12.8 This Contract constitutes the entire agreement and understanding between the parties in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous agreement between parties relating to such matters notwithstanding the terms of any previous agreement or arrangement expressed to survive termination.
12.9 No variation or alteration of any Contract shall be effective unless it is in writing and signed by or on behalf of each party.
12.10 This contract shall be governed by Scottish Law and the parties to this Contract submit to the jurisdiction of the Scottish Courts
HORIZON HOTEL COMPETITION TERMS AND CONDITIONS
1. The terms and conditions set out below apply to the Wedding Competitions and general Competitions run by Horizon Hotel Ayr Ltd. Hereafter referred to as ‘the “Competition’2. The Competition is open to couples aged 18 or over who are UK residents, excluding employees of the Promoter or service providers (as defined) , their immediate families, agents and anyone professionally connected with the Competition.
3. To enter the competition, participants should log on to www.horizonhotel.com and fill out the on-line form and submit.
4. All entries must be received no later than midnight on the “Closing Date” which will be advertised on the web site.
5. Material included in the entry must not be rude, offensive, insulting, defamatory or objectionable in the sole opinion of the Promoter. Only one entry will be accepted per couple.
6. The successful couple will be notified by telephone, e-mail or post. Unless already present when competition is drawn.
7. The Promoter shall have no obligation to notify unsuccessful couples that they have not won.
8. Details of the elements making up the Prize will be available on our Website.
9. All elements making up the Prize will be described as accurately as possible.
10. The value of the elements making up the Prize is fixed by the Service Providers. However, subject to availability, the winners can book more expensive options by personally adding to the value of each prize.
11. The Promoter and the Service Providers reserve the right to award alternative prizes of equal, greater or lesser value, should the stated prizes become unavailable for any reason.
12. All elements making up the Prize are non-transferable and there are no cash alternatives. In the event that the Winners decline any element of the Prize, or select an individual element which is cheaper than the option offered by the Service Provider of that element, they will not be refunded for this element of the Prize.
13. The Winners can decline the Prize at any time by writing to Elizabeth Meikle, Horizon Hotel Ayr Ltd, Esplanade, Ayr, KA7 1DT. For the avoidance of doubt, if the Winners decline the Prize, the Prize will not be awarded to any other person who entered.
16. The Promoter is not responsible for any:
(a) telephone, computer, hardware, software, programming or network malfunction or error; or
(b) communication disruption or other forces beyond the reasonable control of the Promoter, including disruption related to internet traffic, viruses, or non-authorised intervention; or
(c) damage caused by any computer virus or otherwise resulting to any computer from accessing the Websites. If such a malfunction, error, disruption, or damage occurs, impairs the administration, security, fairness, integrity, or proper participation in the Competition, the Promoter may, in its sole discretion, suspend or terminate the Competition by posting a notice on the websites without any liability to participants. Entries made through any robotic, automatic, mechanical, programmed or similar entry duplication method are void. Entries will be deemed made by the authorised account holder is the natural person who is assigned to the e-mail address by an internet access provider, on-line service provider, or other organisation that is responsible for assigning e-mail addresses or the domain associated with the e-mail address.
17. Entrants personal information will be used for future marketing or other purposes.
18. The Promoter reserves the right to cancel, amend, terminate or temporarily suspend the Competition in the event of any unforeseen circumstances outside its reasonable control, with no liability to any entrants or third parties.
19. The Competition and these terms and conditions of entry are governed by Scottish Law and the courts of Scotland shall have exclusive jurisdiction over any dispute arising out of or in connection with the Competition.
Promoter: Horizon Hotel Ayr Ltd, Esplanade, Ayr, KA7 1DT
